Privacy Policy
1. Introduction
Welcome to Ascent Epoxy®. This Privacy Policy explains what information we collect from you or that you provide to us, how we use it, and your rights in relation to that information. This Privacy Policy is governed by the laws of the State of Florida. By using our services, you consent to the practices described herein.
2. Information We Collect
Ascent Epoxy does not collect or store any personal data via our website. However, phone calls made to our local contractors are recorded, and phone numbers are collected via a call forwarding system. Additionally, when you call to inquire about our services, you will be offered the option to consent to receive SMS communications (e.g., appointment reminders or promotional materials). By providing your phone number and continuing with your inquiry, you expressly consent to receiving such SMS communications as detailed below.
3. Use of Information
Recorded phone calls and collected phone numbers are used for quality assurance, service improvement, and to contact you regarding your inquiry and service appointments. For SMS communications, your phone number will be used to send appointment reminders and occasional promotional materials about our services. These communications will only be sent to individuals who have provided consent as described in Section 4.
4. SMS Communications and Consent
When you contact us regarding our services, you will be asked if you consent to receive SMS messages from Ascent Epoxy®. If you agree, your phone number will be used for the following purposes:
a. Sending appointment reminders
b. Distributing occasional promotional materials and updates
You may withdraw your consent at any time by replying “STOP” to any SMS message you receive or by contacting us at info@ascentepoxy.com. Withdrawal of consent will not affect the lawfulness of processing based on your consent before its withdrawal.
5. Sharing of Information
We do not collect personal data via our website, and we do not share such data with third parties. Recorded phone calls and collected phone numbers (including those used for SMS communications) may be shared with local contractors solely for service provision and quality assurance purposes. We do not sell your personal information.
6. Data Security
We employ reasonable security measures to protect recorded phone calls and collected phone numbers from unauthorized access, disclosure, alteration, or destruction.
7. User Rights
For the recorded phone calls and collected phone numbers (including those used for SMS communications), you have the right to request access to or deletion of your data. To exercise these rights, please contact us at info@ascentepoxy.com.
8. Cookies and Other Tracking Technologies
We do not use cookies or other tracking technologies on our website.
9. Opting Out of Data Collection and Communications
Since we do not collect personal data via our website, there is no website data collection to opt out of. For phone calls, you may opt out of call recording by notifying our local contractor at the start of the call. For SMS communications, you may opt out at any time by replying “STOP” to any SMS you receive or by contacting us at info@ascentepoxy.com.
10. Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review the policy periodically for any updates.
11. Contact Information
If you have any questions or require further clarification regarding this Privacy Policy, please contact us at:
Email: info@ascentepoxy.com
12. Date of Last Update
This Privacy Policy was last updated on February 2, 2025.